Not sure which drivers to choose? If the issue persists , continue with the next solution. Paper and plastic use. Remove all paper from inside the back of the printer Use one of the following options to clear the jam from the back of the product. Select an operating system and version to see available software for this product.

Uploader: Mukazahn
Date Added: 2 May 2004
File Size: 67.28 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 95715
Price: Free* [*Free Regsitration Required]

To see if your product is still under warranty, go to the warranty check website http: A test page prints after the cleaning process completes. At this point, remove only the unused paper.

HP Customer Support – Software and Driver Downloads

You can use the cleaning process to resolve print-quality issues, such as streaks or smears in the printout. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. Windows system requirements Supported Windows operating systems: Storage environment Storage temperature: Asia Pacific and Oceania.

This tool applies to Microsoft Windows PC’s only. E609q matches the product: Modify your browser’s settings to allow Javascript to execute. HP offers an increasing number of product return and recycling programs in many countries and regions, and partners with some of the largest electronic recycling centers throughout the world. Remove the paper very carefully.


HP Officejet Printer – Ea | HP® Customer Support

If the paper tears, part of it might remain inside the paper path and damage the product. If the self-test report does not printcontinue with the next solution. Open gp latch on the back of the duplexer, lower the cover, and then remove any jammed paper from inside the duplexer.

Clear the jam from the two-sided printing accessory duplexer Turn the product around to access the back. USB cables are available from any reputable dealer. Unable to determine warranty status. Features and capabilities E069a.

If the carriage is stuck on the right side of the productmove the carriage to the left side of the product. Load plain white paper in the input tray.

HP Officejet Printer – Ea Troubleshooting | HP® Customer Support

The Virtual Agent is currently unavailable. Up to sheets 17 mm [0.

If the paper tears as you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. Is my Windows version bit or bit? The Virtual Agent is currently unavailable.


Javascript is disabled in this browser.

Select your operating system and versionChange Detected operating system: One or more of the values entered is not permitted. Windows XP bit Service Pack 3. Refer to the section on how to use these solutions e609s the beginning of this document.

Material safety data sheets. Click Clean to begin the cleaning process, and then follow the on-screen instructions to complete the process.

HP Officejet 6000 Printer – E609a Troubleshooting

Modify your browser’s settings to allow Javascript to execute. Please try again shortly. Look for any jammed paper inside the rear access area.

admin Input Devices