Clear the jammed paper from the opening behind the ADF access door. Please try again shortly. How does HP install software and gather data? The Virtual Agent is currently unavailable. Ensure that the power switch on the back of the scanner is in the On position. Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons.

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HP Scanjet N series Flatbed Document Scanner – Scanner error messages | HP® Customer Support

Power cable The power cable is connected between the scanner and a power outlet. The trident icon on the USB cable faces up when the cable is properly connected to the scanner. Europe, Middle East, Africa. Remove all other USB devices from the computer except for the keyboard and the mouse. Mylar strip torn out of ADF due to staple damage. Since the media is so thick the user may have to push the sheet in to help get it started. The Figure below is the roller assembly separated from the drive shaft.

If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and utilities. How does HP n840 software and gather data?

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HP Scanjet N series Flatbed Document Scanner – Clean the ADF window | HP® Customer Support

With the Roller assembly down, depress the button centered in the middle of the black cover while raising the mechanism with the large blue-green lever. This section describes the scanning and document-management software programs that come with the scanner. The two front tabs may not be completely inserted in their slots.

See your browser’s documentation for specific instructions. Clear the jammed paper from the opening behind the ADF access door.

Ensure that the power switch on the back of the scanner is in the On position. The Virtual Agent is currently unavailable. Note also that in these cases the error messages reported can sometimes be misleading. Clear out any stuck paper and objects inside.

Lift the roller assembly so that the metal shaft slides into and against the retaining hooks. The second area to check is at the top ADF Hatch. Follow these steps to resolve the error: Javascript is disabled in this browser.

This page requires Javascript. For more information, see Contact HPSupport. Europe, Middle East, Africa.

Javascript is disabled in this browser. The scanner displays status and error messages on the scanner front panel. How does HP install software and gather data? The recommended replacement interval varies based on number of pages scanned, number of paper jams, and sccanner errors.

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HP Scanjet N8400 series Flatbed Document Scanner – Clean the paper path

Modify your browser’s settings to b8400 Javascript to execute. Please try again shortly. In such a case, it is possible that the paper will not feed properly into the ADF, especially for large stack-size or lots of pages being fed. Pick up the roller assembly so that the blue-green side is aligned to the blue-green lever on the drive shaft.

HP Scanjet N8400 series Flatbed Document Scanner – View scanner maintenance information

If this yp is seen to be damaged there is no way to repair or replace it. Leave the scanner directly connected to the computer. Europe, Middle East, Africa.

This section indicates the number scans that have occurred since the document feeder was last cleaned and lets you know when it is time for it to be cleaned.

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